Delivery & Returns

DELIVERY 

Our delivery options, rates and estimated turnaround times are outlined in the table below:

 

Republic of Ireland

Northern Ireland

Rest of the World

 

 

Cost

Timeframe

Cost

Timeframe

 

Standard Delivery (under 30KG)

Monday – Friday

€4.75

Next working day

€4.75

1 – 3 days

N/A

Saturday Delivery**

€25.00

N/A

 

€25.00

N/A

N/A

Bulky Delivery
(Over 30KG)

 

€40.00

5 – 7 working days

N/A

N/A

Haz Chem Products

Available in-store only

 

N/A

N/A

Temperature Controlled products

Available in-store only

N/A

N/A

 Free Delivery is available for Standard Delivery orders to Republic or Ireland (Monday-Friday) where the order value is greater than €100. Bulky orders (over 30KG) are exempt from Free Delivery thresholds.

*Orders must be placed Monday – Thursday before 2pm to avail of next working day delivery. 
**Orders must be placed before 2pm Friday to avail of Saturday delivery.
***Orders placed after midnight Friday, will be delivered the following Tuesday.

Our chosen postal partners for Ireland and Northern Ireland are An Post  and DPD. For Bulky item delivery, we partner with a pallet network carrier

Accepting Orders

All our orders are dispatched with licensed couriers and require a signature to confirm receipt. We request that customer inspect orders upon receipt to ensure you are satisfied with your purchase. 

RETURNS

We hope that you like your new purchase from Homeland, however if for any reason, you are unhappy, you can return it to us. 

When you purchase online you have a statutory right to return unopened goods (other than perishable or customised) up to 14 days after receiving the order. This is the “cooling off period”, as outlined in EU Directive on Distance Selling. See more details Cancelling Orders

What can you return?

We will refund any resalable goods returned within 60 days of receiving the goods.  The original receipt must be supplied with the returned goods. 

We can accept a proof of purchase (e.g. credit card statement) however accepting this will be at the discretion of the Store Manager. 

Goods being returned must be in the same complete condition they were supplied in e.g. original packaging including all boxes, manuals, accessories etc. must be returned. 

If you are returning goods under the manufacturer’s warranty for repair, replacement or refund, proof of purchase must be provided.

If the goods is faulty/damaged, please contact customer service on 071 918 6564 or via email on online@homeland.ie. See Faulty/Damaged section for more details.

Exceptions

We cannot accept returns/exchanges on:

•Any temperature-controlled products e.g. animal vaccines purchased in-store or online. 

•Any animal medicine products where the expiry date has passed since receiving the goods from Homeland.  

•Any crop protection or animal medicines products where the seal has been broken, due to the hazardous nature of the product. 

•Any customised products. 

This does not affect your statutory rights. 

Cancelling Orders

If you wish to cancel your order, please contact our customer service team on 071 918 6564. If your order has already been dispatched, we will need you to accept the goods & complete the Returns process to complete the cancellation. 

You have the right to cancel your order with us and return the goods, even if they are not faulty. A full refund of the goods will be made upon receipt of the returned goods. Should you wish to cancel your purchase, you have the right to do so, without giving any reason, up to 14 days after you received the order. The Goods must be “as sold” and in the original packaging.

Exceptions to this cancellation policy are outlined in Exceptions section of our Returns Policy. 

How do Refunds work? 

We will refund to your original payment method. 

Goods originally purchased on credit, will be refunded with credit. We can only refund credit to the credit account used for the original purchase.  

Refunds will exclude any cost incurred for shipping to customers unless the refund is due to faulty/damaged goods or dispatch errors. 

We will endeavour to process your return as quickly as possible. Please allow 2 -3 working days for returns processing and up to 7 working days for the funds to be returned to your account.  

Do you offer Exchanges?

Items purchased online cannot be exchanged. If you would like an alternative product, you will need to place a new order on homeland.ie 

Items purchased in-store can be exchanged, subject to stock availability. Please check with your store staff for further details. 

How to Return Your Goods:

Goods purchased online, can be returned by post or in-store at your local Homeland store:

By Post

Standard delivery goods can returned via post and will be subject to postage rates. We recommend using proof of delivery for returning packages. 

Non-standard delivery goods can be returned with the assistance of the Homeland customer service team. Please contact us on 071 918 6564 or via email on online@homeland.ie to arrange collection. 

Please ensure you:

•Include your original receipt (see sample)

•Complete the Returns form confirming order number, your contact details and reason for Returns (see sample) 

•Package the goods appropriate so they do not get damaged in transit back to us. 

•Label the goods for return to:

Homeland Online Returns 

Homeland Athlone 

Moydrum Business Park

Athlone.

Failure to follow the above guidelines may result in your returns being delayed or declined upon receipt. 

Alternatively, you can arrange for your goods to be collected by An Post using the An Post ReturnsPal app. You will need to download the App (search for ReturnsPal on Android/App Store). Once in the App, search for the Retailer “Homeland”. Enter your parcel, payment & contact details. An Post will be in contact to arrange collection.   

To your local Homeland store

Free returns available by returning the goods and your original receipt/order confirmation email to the store staff. they will be able to refund/exchange your goods in-store, subject to stock availability. 

•Your original receipt (see sample)

•Payment method – debit/credit card, credit account number etc. Goods being returned that were originally purchased on credit, will be refunded with credit. We can only refund credit to the credit account used for the original purchase

•Completed Returns form (see sample) 

•Goods must be returned in their original packaging. 

•Faulty/Damaged goods will be subject to inspection by the Store Manager. 

Promotions

If you wish to return an goods bought as part of a multi-buy promotion you will forfeit any saving/benefit made based on the initial multi-buy offer.

Faulty/Damaged Goods

If your goods is faulty or damaged on receipt, please contact our customer service team on 071 918 6564 or online@homeland.ie to report the issue within 48 hours of receiving the goods 

We may request additional details, and we may need you to return the goods(s) to us. Any returned goodss will be inspected by the Store Manager and it will be at the discretion of Homeland to determine if the goods is faulty.  

If the product(s) is found to be faulty/damaged, you will be entitled to a full refund or exchange (subject to stock availability). Any postage costs incurred will also be refunded. 

Incorrect Goods

If you have received any goods in error, please contact our customer service team on 071 918 6564 or email on online@homeland.ie. We will seek to dispatch the correct goods as soon as possible. We will request that the incorrect goods are posted back to Homeland Online Returns. Costs incurred as a result of a dispatch error, will be fully reimbursed.  

Amending Orders

Should you wish to amend your order, please contact our customer service team on 071 918 6564. We work to dispatch orders for next day delivery.  If the order has already been dispatched, we will not be able to accommodate your request.  

 

 

Your browser is not supported. Please upgrade your browser to the latest version

"