Terms & Conditions

We hope you enjoy shopping with Homeland.ie. The terms and conditions outlined below ensure you can shop with confidence.

WEBSITE USAGE

When placing an order on Homeland.ie, you are required to accept the Terms & Conditions.

Homeland.ie is operated by Aurivo Co-Operative Society Limited (trading as Homeland), hereinafter referred to as “We”, “Our” or “Us”.  Registration Number: 5113R, VAT Number: IE 995 1415Oba

PRODUCTION INFORMATION

Product imagery, descriptions, videos & supporting materials published on the Homeland.ie website are provided for illustrative purposes only. Whilst every effort is made to ensure the accuracy of this information, customers must refer to instructions provided by the manufacturer prior to use.

SAFETY

Products advertised for sale on Homeland.ie should be used in accordance with safety instructions, safety data sheets, guidelines and in compliance with any relevant regulatory requirements.

ONLINE ORDERS

All online orders must contain a valid email address, which the customer can access. Once an order is placed with Homeland.ie, we will send an email confirmation detailing the items purchased, price paid, delivery charges & payment method used. Once an order has been processed, we will send a second email confirming your order has been dispatched. This notification will include access to package tracking information.

Should there be an issue with processing your order, our customer service team will contact you via the email address and/or phone number provided. If we are unable to contact you, your order will be placed on hold until we can resolve the issue.  

CANCELLING ORDERS

Please refer to our Returns policy for full details on how to cancel an order (www.homeland.ie/returns)

RETURNS

Please refer to our Returns Policy (www.homeland.ie/returns) for full details on how and when to return items purchased on Homeland.ie

AVAILABILITY

The products listed on Homeland.ie are available for purchase. Should we experience any issues with stock availability, we will notify customers within 24hours of their order being placed.

PRICING

The price of the goods at the time you place your order is deemed to be the “price”.

We endeavour to ensure no pricing errors occur on the website. Should a pricing error occur we reserve the right to contact customers notifying you of the error and any corrective action needed.

We reserve the right to amend pricing (up or down) in line with changes to supplier pricing, new taxes or duties imposed on us.

GIFT CARDS

We offer Free Delivery on all Giftcards ordered from Homeland.ie. Giftcards are treated like cash. If they are lost/stolen, they cannot be replaced. Giftcards cannot be used on Homeland.ie as a tender type for payment of online items. Giftcards are accepted in Homeland’s 34 retail stores (www.homeland.ie/storelocator)

DATA PROTECTION

As part of Aurivo Co Operative Society Limited, the Homeland.ie website complies with the Aurivo Privacy Policy.  Full details available here (www.homeland.ie/privacy)  

Data collected on the website for transactional purposes is required to ensure we can process online orders.

Data collected on the website for marketing purposes is clearly stated with customers given the opportunity to opt-in, should you wish to receive on-going marketing communications from us.

LOYALTY

Weoperate a loyalty programme to all existing and new customers. Terms & Conditions of the loyalty programme are available here (www.homeland.ie/rewards).

PAYMENT

Payment for goods on Homeland.ie may be made using debit or credit card.

Existing Aurivo credit account customers may use their Credit account to pay for online purchases. We reserve the right to review all transactions paid using Aurvio Credit. Orders will only be dispatched if Credit Accounts are compliant with credit terms, as set out by the Aurivo Credit Department.

VOUCHERS/PROMOTIONAL CODES

Vouchers/Promotional codes issued for use on Homeland.ie must be used within the terms of conditions stated. Vouchers/Promotional codes may be, but are not limited to, single use, restricted use, operate within validity dates, applicable to a restricted product set. We reserve the right to revoke vouchers without prior notification. Vouchers must be redeemed prior to order confirmation. Vouchers issued for use on Homeland.ie cannot be redeemed in-store.  

COOKIE POLICY

A cookie is a small text file that may be stored on your computer or mobile device that contains data related to a website you visit. It may allow a website “remember” your actions or preferences over a period. Cookies can be set by the owner of the website or in some cases by third party services the website owner allows to present other information, run content or provide other functionality such as analytics.

We use cookies only for functionality that is strictly necessary for services that are explicitly requested by the user for their session as per Regulation 5(5), SI 336 of 2011 (the ePrivacy Regulations).  This website uses session cookies. Session cookies are used to deliver the basic functions of a website i.e. to allow pages to remember selections you may make between pages. Session cookies are temporary cookies and are generally erased when you close your browser.

COPYRIGHT

All information and content available on the website, including but not limited to logos, graphics, videos, imagery is the property of Aurivo Co Operative Society Limited or is used with the permission of the owner.  Usage of content by other parties is not allowed without prior written consent.

DELIVERY

Our delivery options, rates and estimated turnaround times are outlined in the table below:

 

Republic of Ireland

Northern Ireland

Rest of the World

 

Cost

Timeframe

Cost

Timeframe

 

Standard Delivery (under 30KG)

Monday – Friday

€4.75

Next working day

€4.75

1 – 3 days

N/A

Saturday Delivery**

€25.00

N/A

 

€25.00

N/A

N/A

Bulky Delivery
(Over 30KG)

 

€40.00

5 – 7 working days

N/A

N/A

Haz Chem Products

Available in-store only

 

N/A

N/A

Temperature Controlled products

Available in-store only

N/A

N/A

 

Free Delivery is available for Standard Delivery orders to Republic or Ireland (Monday-Friday) where the order value is greater than €100. Bulky orders (over 30KG) are exempt from Free Delivery thresholds.

*Orders must be placed Monday – Thursday before 2pm to avail of next working day delivery. 
**Orders must be placed before 2pm Friday to avail of Saturday delivery.
***Orders placed after midnight Friday, will be delivered the following Tuesday.

Our chosen postal partners for Ireland and Northern Ireland are An Post  and DPD. For Bulky item delivery, we partner with a pallet network carrier.

PROMOTIONS

From time to time, we will run promotions on the website. Promotions available online may defer from promotions available in-store.

MULTI-BUY PROMOTIONS

If you wish to return any goods bought as part of a multi-buy promotion you will forfeit any saving/benefit made based on the initial multi-buy offer.

CUSTOMER SERVICE

If you have a query in relation to your order, please contact us on online@homeland.ie or by phone on 071 918 6564.

Our customer service team is available Monday – Friday (9am – 9pm) and Saturday (9am – 5pm). Outside of these hours, we can be contacted by email or you can leave us a voicemail and we will follow-up on our return. 

MODIFICATION OF TERMS & CONDITIONS

We reserve the right to modify Terms & Conditions without prior notice and with immediate effect.

DISPUTE RESOLUTION

We want to ensure that our customers are completely satisfied with their purchase from Homeland.ie. If for any reason you are unhappy, please email us at online@homeland.ie and we will aim to resolve the matter immediately.

TERMINATION

Aurivo may terminate the Website with or without cause at any time and same will be effective immediately. Aurivo may also terminate a customer’s account for violation of these Terms and Conditions

GOVERNING LAW AND JURISDICTION

These terms and conditions and any matter connected with an order placed through the Homeland.ie website shall be governed by and construed in accordance with the laws of Ireland and the parties agree to submit to the exclusive jurisdiction of the Irish Courts.

LIMITATION OF LIABILIY & DISCLAIMER OF WARRANTIES

The information contained in the Website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the Website is provided "as is" and "as available" and without warranties or conditions of any kind either express or implied (including without limitation, the accuracy, completeness or merchantability, quality or fitness for any particular purpose). We do not warrant or represent that the use or the results of the use of the materials available through the Website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights. Our liability in connection with any product is strictly limited to the purchase price of that product. Nothing in this paragraph will affect your statutory rights as a consumer, or your contract cancellation rights.

 

 

 

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