FAQs

We hope that you can find what you need on the Homeland.ie website. Below are some frequently asked questions, which will hopefully guide you to more information.

If you are having problems using Homeland.ie or you have a query about online ordering, please do contact our customer service team on 071 918 6564

What is a Bulky Item Order

A bulky item is considered to be any item where the product is over 30KG in weight or it is over 2.5 meters in length 

Next Day Delivery

We offer next day delivery on orders placed before 2pm (Monday - Thursday). The order must be a standard delivery (under 30KG) and delivery to the Republic of Ireland. If for any reason, we do not think we will be able to deliver your item next day, we will contact you as soon as possible with an updated delivery timescale. 

Next day delivery is not available on bulky orders or orders outside of the Republic of Ireland. 

Free Delivery

We offer free delivery on orders where the total value of the order is over €100.00. The free delivery charge will be applied to your basket at Checkout. The order must be for delivery Monday - Friday and within the Repubic of Ireland. 

Free delivery is not available on Bulky Item orders (over 30kg), Saturday Deliveries, even if your order value is above €100.00

How do I earn Rewards points

You can earn Rewards points online or in-store with Homeland.

Full details of our Rewards programme is available here

Products available as "In-Store only"

Homeland operates a network of 34 stores across 10 counties in the West and North West of Ireland. Some products on our online catalogue are only available within our store network. These include:

- Agri Chemicals
- Paint
- Temperature controlled vaccines
- Fuel
- Garden plants

What is Aurivo Credit?

Aurivo Co Operative Society operates credit accounts for existing customers, trading with the branch network. 

Our online store, Homeland.ie is available to our existing credit account holders. Full details on how to link your existing credit account to your website account are available on the Aurivo credit page

I have an Online Voucher Code - how do I use it?

Every now and then, we like to issue voucher codes to help you save even more online with Homeland.ie

  • If you have a voucher code, select the items you would purchase and add them to your basket. 
  • In the Cart Summary, select the button "Edit Cart"
  • In the grey panel under the Cart details, you will see text "I have a voucher"
  • Tick the box beside the text and a field will appear to enter in your voucher code. 
  • Click on the green button and that will let the voucher code be applied.
  • Your discount will show on the Cart Summary screen.
  • Proceed to checkout and your discount will be deducted from the total amount due for payment. 

If you have any problems using your voucher code, please contact customer service on +353 71 918 6564 (Mon - Fri 9am -9pm/Sat 9am -5pm)

Your browser is not supported. Please upgrade your browser to the latest version